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Frequently Asked Questions

Find answers to common questions about carbon offsetting, our platform, and how you can make a difference.

Getting Started

What is Quotynt.eco?

Quotynt.eco is a platform that makes carbon offsetting accessible, transparent, and impactful for everyone. We connect your everyday activities, like online shopping and travel, with verified carbon offset projects around the world. Our technology automatically tracks your carbon footprint and allows you to offset it through high-quality projects that you choose.

How do I get started with Quotynt.eco?

Getting started is easy! Simply sign up for an account, choose a subscription plan that fits your needs, and connect your accounts (email, shopping, etc.) to start tracking your carbon footprint. You can then browse our verified carbon offset projects and choose which ones to support. Our platform will guide you through each step of the process.

How does the document and email processing work?

Our platform offers two simple ways to track carbon emissions from your activities. You can forward emails containing travel confirmations, utility bills, or receipts to your unique Quotynt email address, or upload documents directly through our dashboard. Our AI analyses these documents to extract relevant information and calculate the associated carbon footprint. You'll see the results in your dashboard and can choose to offset the emissions with just one click.

Is my data secure when I connect my accounts?

Absolutely. We use bank-level encryption to protect your data, and we never store sensitive information like passwords or payment details. We only access the minimum data required to calculate emissions, and you can disconnect any account at any time. Your privacy and data security are top priorities for us.

Carbon Offsetting

What is carbon offsetting?

Carbon offsetting is the process of compensating for your carbon dioxide emissions by funding projects that reduce or remove carbon dioxide from the atmosphere. These projects can include renewable energy development, forest conservation, methane capture, and more. For every ton of COâ‚‚ you emit, you can purchase a carbon offset that represents one ton of COâ‚‚ being reduced or removed elsewhere.

How do you ensure the quality of carbon offset projects?

We only partner with projects that are certified by recognized standards like Gold Standard, Verra VCS, and Plan Vivo. These standards require rigorous verification, monitoring, and reporting. Additionally, our team conducts regular reviews and site visits to ensure ongoing compliance and impact. We prioritise projects that offer multiple benefits beyond carbon reduction, such as biodiversity protection and community development.

How is my carbon footprint calculated?

Our carbon calculations use industry-standard methodologies based on data from governmental agencies, academic research, and international organisations. For e-commerce deliveries, we factor in distance, transportation method, package weight, and other variables. For travel, we consider mode of transport, distance, and efficiency factors. While no calculation is perfect, we aim for the highest accuracy possible and continuously refine our models with the latest scientific data.

Platform Usage

What activities can Quotynt.eco track?

Our platform can track carbon emissions from various activities including:

  • E-commerce deliveries and online shopping
  • In Development - Travel (flights, car trips, public transit)
  • In Development - Energy usage (when connected to utility accounts)
  • In Development - Food purchases (from connected grocery or food delivery accounts)
  • Manual entries for activities we don't automatically track

We're constantly expanding our tracking capabilities to cover more aspects of daily life.

Can I offset past emissions?

Yes, you can offset historical emissions. Through our platform, you can manually enter past activities or import data from connected services. This allows you to retroactively offset carbon footprints from previous months or years. It's never too late to take responsibility for your environmental impact!

How can I track the impact of my offsets?

Our platform provides detailed analytics on your carbon footprint and offsets. You can view your impact over time, see how much carbon you've offset by category (shopping, travel, etc.), and track the specific projects you've supported. We provide regular reports and certificates that you can share with friends, family, or on social media to inspire others.

Account & Billing

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support payment via PayPal and Apple Pay. For Business plan customers, we can arrange direct bank transfers for annual subscriptions.

What percentage of my contribution goes to projects?

At least 95% of your carbon offset contribution goes directly to the projects you choose. The remaining portion covers verification costs, ongoing monitoring, and platform operations. Our subscription fees cover the operation of our service, allowing us to maximize the impact of your offset contributions. We maintain full transparency on all fees and project costs.

Can I change or cancel my subscription?

Yes, you can change or cancel your subscription at any time. Changes take effect at the start of your next billing cycle. When upgrading, you'll immediately gain access to the new features, and we'll prorate the cost for the remainder of your current billing period. If you cancel, your subscription will remain active until the end of the current billing period.

Projects & Impact

What types of carbon offset projects can I support?

We offer a diverse portfolio of verified carbon offset projects, including:

  • Forestry (reforestation and forest protection)
  • Renewable energy (wind, solar, and hydroelectric)
  • Methane capture (from landfills and agricultural sources)
  • Ocean conservation (blue carbon initiatives)
  • Community-based projects (clean cookstoves, water purification)

Each project is carefully vetted for its climate impact, environmental co-benefits, and social impact.

Can I support local carbon reduction projects?

Yes! We're proud to offer local community initiatives alongside our global portfolio. These projects may include urban tree planting, local renewable energy installations, and community gardens.

Are my carbon offsets tax-deductible?

The tax treatment of carbon offsets varies by country and jurisdiction. In some regions, offsets may be tax-deductible as a business expense or charitable contribution, particularly for businesses. We recommend consulting with a tax professional for guidance specific to your situation. We provide detailed receipts and certificates for all your offset purchases to help with any tax documentation needs.

Still Have Questions?

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[email protected]

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